How much is delivery ?

Australia wide delivery is free for all products.

How long will it take for my order to arrive ?

We can usually ship to Sydney within 2-3 business days and Melbourne, Brisbane, ACT, Adelaide and Hobart in 3 days and Perth is around 4-5 business days. Add another day for regional areas.

Who do you use to deliver your orders ?

All of our orders ship with Australia Post eParcel.

Do I have to be at home to when they deliver ?

No. If nobody is home, they'll leave a calling card that you can use to pick up your order from your local Post Office.

It usually works out best to use a shipping address where someone is available during business hours e.g. use your work address if possible, if you won't be home during the day.

Can you ship to a P.O. Box ?

Yes, we can now ship boards and parts to P.O. Boxes.

Which payment methods do you accept ?

We accept Visa, Mastercard, Paypal and Electronic Bank Transfer. We don't accept American Express because they suck.

How do I pay via Bank Transfer ?

Just go to the "Contact Us" button at the top of our page and send us an email. We'll respond with our banking details and get your shipping address and take it from there.

Is it safe to buy stuff on the internet ?

Absolutely. Credit card transactions are on our site are processed by the Netregistry payment gateway and encrypted and secured by Geotrust SSL. This means that no financial information is visible online and your purchases are backed by leading ecommerce authorities.

Why are your boards so cheap ?

Why are other boards so expensive ? If you're comparing our prices to a retail shop offering boards from US brands, then we are great value. Shipping direct from the warehouse to you eliminates many overheads and we pass those savings on.

Do you accept returns ?

Yes, if your order arrives and it isn't what you were expecting, then you can send it back to us for a refund. We have three conditions; 1. You have to send it back within 14 days. 2. The product must be unused and in it's original packaging. 3. We don't cover the return shipping costs.

Can I come and pick up my order ?

No, we don't do pickups.

Do you sell blank decks ?

No, we only sell the printed decks that are on this site.

What's the difference between skateboards and longboards and which is right for me ?

Check out our Skateboard Buyers Guide.

Do you ship overseas ?

No, the shipping costs to move individual boards around is prohibitive.

What about New Zealand ?

No, sorry.

What's your email address ?

sales@skateboardexpress.com.au

What's your phone number ?

1-800-821-415