How much is delivery ?

Australia wide delivery is free for all skateboards, longboards, decks and parts. Delivery for skate ramps is free to metropolitan Melbourne, Brisbane, Sydney and Canberra. There is a surcharge for delivery of skate ramps to WA, SA, Tassie and regional areas.

How long will it take for my order to arrive ?

We can usually ship to Sydney within 2-3 business days and Melbourne, Brisbane, ACT, Adelaide and Hobart in around 3-4 days and Perth is around 5-6 business days. Add another day for regional areas.

Why are your boards so cheap ?

Why are other boards so expensive ? If you're comparing our prices to a retailer offering boards from US brands, then we are great value.

When you buy a board from a "big name" US brand, you're paying for their local distributor's margin, the retailer's shelf space and their margin as well as those glossy ads in the mags.

Our business model allows us to ship direct from the factory to you, eliminating all of that. That's how we are often half the price of similar boards. This is the business model of the future. The same effect is taking place everywhere and it's consumers who benefit as they choose value over "branding". Our feedback and reviews are more than 99% positive and customers keep coming back because our value for money is unmatched.

Who do you use to deliver your orders ?

Our orders usually ship with Australia Post eParcel. Some larger parcels ship with TNT Road Express.

Do I have to be at home to when they deliver ?

No. If nobody is home, they'll leave a calling card that you can use to pick up your order from your local Post Office.

It usually works out best to use a shipping address where someone is available during business hours e.g. use your work address if possible, if you won't be home during the day.

Can you ship to a P.O. Box ?

Yes, we can ship most products to P.O. Boxes. The exceptions are boards and decks longer than 44" and all Mountain Boards (They're too big and the couriers usually won't accept them for P.O. Boxes).

Which payment methods do you accept ?

We accept Visa, Mastercard, Paypal and Electronic Bank Transfer.

How do I pay via Bank Transfer ?

Just go to the "Contact Us" button at the top of our page and send us an email. We'll respond with our banking details and get your shipping address and take it from there.

Is it safe to buy stuff on the internet ?

Absolutely. Credit card transactions on our site are processed by the Netregistry payment gateway and encrypted and secured by Geotrust SSL. This means that no financial information is visible online and your purchases are backed by leading ecommerce authorities.

Does your site use secure http to protect my information ?

Yes, you'll notice that our website url changes from http:www to https:www when you get to the shopping cart.

Can I ring you up and give you my credit card details and place an order over the phone ?

Yes, if you really, really want to do it that way we will, but please note that giving out credit cards details over the phone is considered to be a less safe practice than entering them into a fully secured site like ours. When you enter your card details on our site, they are encrypted and then deleted and we don't see them.

Do you accept returns ?

Yes, if your order arrives and it isn't what you were expecting, then you can send it back to us for a refund. We have three conditions; 1. You have to send it back within 14 days. 2. The product must be unused and in it's original packaging. 3. We don't cover the return shipping costs.

Can I come and pick up my order ?

No, we don't do pickups.

Do you sell blank decks ?

Yes, we sell blank 31.5" Canadian Maple decks. Go to the "Skateboard Decks" category.

What's the difference between skateboards and longboards and which is right for me ?

Check out our Skateboard Buyers Guide.

Do you ship to New Zealand, Bro ?

Yes, we now ship to NZ ! Orders are processed in $Aus and there is an additional shipping surcharge. Just select New Zealand when entering your shipping details at the checkout page. Click here for NZ shipping charges.

Do you ship to any other countries ?

Yes, we can ship to other countries. Send us an email with your shipping address and let us know which product you want to buy and we'll email you with the shipping cost and ordering instructions. For countries outside Australia and New Zealand, we require payment by bank transfer before shipping.

What's your email address ?

sales@skateboardexpress.com.au

What's your phone number ?

1-800-821-415

Where are you based ?

Sydney.

What's your postal address ?

PO Box 573

Avalon, NSW 2107